Privacy Policy
Esperance Communications Pty Ltd is committed to protecting your privacy and we are bound by the Privacy Act 1988 (Cth) and the Spam Act 2003 in relation to the management and use of your personal information.
This Privacy Policy describes our procedures on the collection, holding, use and disclosure of your personal information and applies to all the products and services offered by us. By using our services you agree and consent to the collection, use, and disclosure of your information in connection with providing you our services.
The term "Personal Information" in this privacy policy means any information which could be used to identify you.
The term "Site" refers to https://shop.ec.com.au.
How do we collect personal information?
We may collect your personal information if you:
- Deal with us directly over the phone;
- Make a purchase.
What personal information do we collect?
In some cases, we may also collect your personal information through the use of "cookies". When you access our website, we may send a "cookie" (which is a small summary file containing a unique ID number) to your computer or internet enabled device. This allows us to recognise your computer or internet enabled device. We use cookies to measure traffic and engagement patterns to determine which areas of our website have been visited to measure overall, aggregate transaction patterns. We use this information to continually improve our customer experience. If you do not wish to receive cookies, you can set your browser so that your computer or internet enable device does not accept them.
As you browse our Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information".
Additionally when you make a purchase or attempt to make a purchase through our Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers email address, and phone number. We refer to this information as "Order Information".
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Disclosure of your personal information
Your personal information will only be disclosed to third parties in accordance with this Privacy Policy. Information may be provided to third parties where services relating to the purpose for which the personal information is collected are outsourced or you would reasonably expect us to disclose it to a third party for a particular purpose. For example, we may disclose your personal information to:
- Our service providers that host our website servers;
- Our delivery partners;
- Marketing service providers;
- Professional advisors such as accountants, auditors and lawyers.
We may also disclose your personal information if:
- You have consented to the disclosure;
- It is required or authorised by or under an Australian law to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Data retention
When you place an order through our Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Do Not Track
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
Security of your personal information
We take reasonable steps to ensure the security of all information we collect, including that the information is protected from misuse and loss and from unauthorised access, modification or disclosure. For example, your personal information is maintained in a secure environment, which can be accessed only by authorised personnel. However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure.
Notifiable Data Breaches Scheme
In the event of any unauthorised access or unauthorised disclosure or loss of your personal information that is likely to result in serious harm to you, we will investigate and notify you and the Office of the Australian Information Commissioner in accordance with the Privacy Act 1988 (Cth).
Accessing and correcting personal information
You may request access to your personal information collected by us, and ask that we correct that personal information. You can ask for access or correction by contacting us and we will respond within 30 days. If we refuse to give you access to, or correct, your personal information, we will notify you in writing setting out the reasons.
Policy updates
We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
This Policy was last updated on October 2024.
Questions?
If you have any questions about our Privacy Policy, please contact us via one of the following methods:
- Call Customer Support (08) 9071 3344 (Monday to Friday: 8am – 5pm, Saturday: 9am – 12pm)
- Email sales@ec.com.au
