DELIVERY

All orders are only available to be picked up in person from the store. Simply show your online receipt (this was emailed to you when you placed your order online), the credit card used for your purchase, and a form of photo ID. Please allow up to 7 working days for collection notification, we may need to order this item in for you. If your order is on backorder, you will be contacted via email with details of your backorder item. Items on backorder make take longer than 7 working days.

RETURNS POLICY

Returns will be accepted on any faulty merchandise returned to our store within 14 days. Products returned for repair, replacement or refund due to customers changing their mind, is not a valid claim under the Consumer Guarantees Act, and therefore a repair, replacement or refund it is at the discretion of the store.

All items returned must include the following,

• Name and contact details
• Proof of purchase
• Description of the fault or return reason

FAULTY PRODUCTS

If you decide that your product has a manufacturing fault, you must contact us and return the item for inspection. All products must be returned in their original packaging, with original tags wherever possible including proof of purchase. After evaluation, we will contact you with the reason for the fault and advise of the remedy under guarantee. Remedy can include, repair, replacement or refund at our discretion.

However if the we determine that the circumstances for fault were related to misuse, general wear and tear, and or environmental factors, the store will advise that there are no grounds to claim under guarantee, and will offer a quote to have the goods repaired, or replaced.

Irrespective of what the type or severity of the product fault/ defect is, or what remedy is chosen, we have an obligation to comply with the Consumer Guarantees Act.

RETURNS ADDRESS:

Esperance Communications

28 Norseman Rd

Esperance WA, 6450

Ph. 08 9071 3344